Customers find the product's appearance to be gorgeous and elegant, with many noting it looks like wood and is a beautiful addition to their homes. However, opinions on color are mixed, with some finding it true to black or a great color, while others report it being lighter than pictured, having an orange tone, or being more reddish-brown. Durability is a concern for some, as the product may chip easily. While some reviewers find the size to be large and suitable, others feel the planting area is too small. The product is generally considered sturdy and heavy, ensuring stability.