Customers appreciate the attractive appearance of this product, noting it looks like furniture and is a nice addition to their homes. The size is generally considered suitable for various dog breeds, with some finding it spacious. However, many customers have expressed significant dissatisfaction with the assembly process, citing tediousness, misaligned holes, and missing instructions. There are also mixed opinions on the product's value, with some finding it worthwhile and others feeling it is not worth the cost due to quality and assembly issues. Functionality is also a point of concern, as some doors and latches do not work properly.