Customers are highly satisfied with the product's appearance, with many describing it as cute and adorable, especially when the LED lights are on. The quality is frequently praised, with reviewers noting the material is thick and well-made, suggesting durability. Personalization is a popular feature, and the LED lights are a significant draw, adding a festive touch. However, some customers noted that the lights only blink rather than staying on, and a few experienced issues with the lights or batteries not lasting.