Customers praise the product for its substantial weight, noting it contributes to a sturdy and high-quality feel. The appearance is frequently described as great and amazing, complementing holiday decor. Reviewers also highlight the product's durability and well-made construction, suggesting it is built to last. However, some customers experienced issues with the product not sitting flat on mantels, leading to wobbling and sliding. There were also mixed comments regarding the coating and color, with some finding it slightly off.