Customers appreciate the product's attractive appearance and positive functionality, with many finding the size to be perfect for their needs. However, opinions on size are mixed, with some finding it too large or too small. The lid has also received negative feedback, with issues ranging from defects to poor sealing and concerns about hygiene due to water getting trapped. The material is also a point of contention, with some reviewers noting it feels cheap or is made of plastic, while others find it well-made and effective at keeping gravy warm.