Customers praise the product's appearance, noting its realistic look and ability to bring natural color and dimension to a space. Many reviewers found the size to be larger than expected, filling spaces nicely. The quality is generally considered good, with thicker leaves than typical store-bought plants. Packaging is also noted positively, arriving well-presented. However, some customers experienced difficulty bending the leaves due to their thickness, and a few mentioned creases on the leaves from transport.