Customers find the product to be beautiful and stylish, with many appreciating its appearance and how well it recesses into the wall. The functionality is generally praised, with users enjoying the heat output and various color options for the flames. Installation is described as easy and straightforward. However, there are mixed opinions regarding the color, with some finding it not as expected, and some reviews mention the flame appearing artificial. Quality is generally viewed positively, though one user felt it was not what they wanted.