Customers find the product easy to use, with smooth-gliding drawers and a clear design that allows for easy identification of contents. The material is described as sturdy and of good quality, contributing to a sleek and attractive appearance. The size is considered ideal for various organizational needs, fitting well on desks and vanities. The product's functionality is praised for keeping items organized and dust-free. However, some users noted that the drawers can be noisy and that the product may scratch wood surfaces due to the lack of protective pads. Additionally, the size is not suitable for standard paper.