Customers find the product visually appealing, with many praising its appearance, finish, and color, noting it looks great and has a rich finish. The size is also generally well-received, described as gracious and lovely, though some found it larger than expected or unfinished. The quality is considered good for the price, with some reviewers stating it is well-made and stunning. However, there are mixed opinions regarding installation difficulty and some concerns about the product not being completely flush against the ceiling.