Customers praise the product for its ease of use, with many highlighting the twisty motion as a significant improvement over traditional ricers. The performance is frequently commended for producing smooth, lump-free mash quickly and efficiently. Reviewers also appreciate the product's design, finding it cleaner and more user-friendly than older models. Durability is noted, with some users having owned the product for several years. The functionality is generally considered excellent, with the tool working well to create lovely mash.