Customers appreciate the product's ability to protect desks from scratches and spills, with many finding it useful for organizing papers underneath. The appearance is generally seen as attractive and unobtrusive, with a good size that fits well on desks. However, some customers have experienced issues with the product arriving creased or folded, leading to it not laying flat. There are also mixed opinions regarding its shininess and clarity, with some finding it cloudy. While many consider it a good value, a few feel it is overpriced, especially given the issues with flatness and appearance.