Customers find the product easy to use and very useful for chopping herbs and spices, saving them time in the kitchen. Its functionality is praised for working well and eliminating the need for manual chopping, with some noting it's effective for small batches and even ginger. However, opinions on durability are mixed, with some users reporting it as flimsy and falling apart, while others find it durable and effective. Performance reviews are also divided, with some experiencing excellent results and others finding it slow or ineffective.