Customers praise the product for its high quality, comfortable feel, and attractive appearance, noting it looks as pictured and adds warmth to a room. The lightweight design is also frequently mentioned as a positive attribute, making it easy to move. However, some customers express disappointment with the value, finding the product to be flimsy and not as sturdy as expected for the price. There are also concerns that the product loses its shape and "poof" over time, leading to a deflated appearance.