Customers report mixed opinions on the product's durability, with some experiencing handle failures and bottom tears, while others praise its longevity, with one user reporting 15 years of use. The design is generally appreciated for its collapsibility and storage features, though some find it difficult to use without assistance and note issues with the spring coil attachment. Ease of use is also a point of contention, with some finding it convenient and others struggling with dust and dirt dispersal. The product is considered a good value by some, especially when compared to less durable alternatives.