Customers find the product to be very comfortable and soft, with many appreciating its quality and suitability for children's rooms. However, opinions are mixed regarding its size, with some finding it too small for adults and others too large. There are also mixed reviews on its value, with some considering it worth the price and others finding it overpriced. The material and filler have also received negative feedback, with some customers describing it as hard, lumpy, and not resembling a traditional bean bag.