Customers find the product to be visually appealing, with many noting it looks exactly like the pictures and is very beautiful and modern. The comfort of the sofa is frequently praised, with reviewers describing it as comfortable and luxurious. The style is also a highlight, often described as chic and modern. Customers are pleased with the quality and material, finding it soft, durable, and well-made. Some reviewers mention the backrest is lower than expected, but this is often mitigated with extra pillows.