Customers highly praise the product's beautiful and unique appearance, noting its high-end look and how it enhances their doors. The quality is frequently mentioned, with reviewers describing the product as well-made, sturdy, and having a good weight. Many customers feel the product offers excellent value for money, especially when compared to similar, more expensive options. The style is also a significant draw, with many finding it perfect for their decor and a great way to update older doors. Some reviewers noted minor installation challenges and a lack of matching privacy handles.