Customers generally praise the product's attractive appearance and suitable size for smaller spaces, noting it fits well on decks and patios. Many find it easy to use and appreciate its functionality, with some highlighting its good value for the price. However, there are significant concerns regarding the product's reliability, with multiple reviews indicating it stopped working shortly after purchase. Some customers also expressed disappointment with the product's value due to issues with its functionality and the discrepancy between online images and the actual product, particularly regarding the propane tank placement.