Customers praise the product for its exceptional softness and comfort, noting its ability to provide warmth even without the heating element activated. The temperature control is highly regarded, with dual controls allowing for personalized warmth on each side of the bed. Many reviewers appreciate the generous size, which adequately covers the bed, and the attractive color options available. However, some users have experienced issues with the length of the electrical cord, finding it too short to comfortably reach bedside tables.