Customers praise the product for its exceptional comfort, with many highlighting its suitability for sleeping and its ability to recline fully. The chair's features, including the lift function, massage, and heat, are considered very useful, particularly for seniors or those with mobility challenges. Assembly is generally reported as easy, and the functionality is described as great. Some customers noted that the massage feature is more like vibrations and the heating takes a while to become effective. The seat cushion could be firmer and thicker according to some reviews.