Customers generally praise the product for its comfort and quality, noting that the inserts are fluffy and provide a good balance of softness and firmness. Many reviewers find the size to be perfect for their pillow covers and appreciate the value for the price. However, some customers have expressed disappointment with the thinness and lack of firmness, suggesting that multiple inserts may be needed for desired fullness. Opinions on texture are mixed, with some finding them nicely fluffy and others noting they are too thin.