Customers praise the product's attractive appearance and high quality. Many reviewers find it to be a great value for the price, with some noting it looks more expensive than it is. The system offers good functionality, with the ability to use both shower heads simultaneously or individually, and customers appreciate the water pressure. However, some reviews mention that the handheld shower wand feels like plastic and that the hose can be stiff. There are also isolated comments about the diverter knob coming off and the finish wearing in some areas.