Customers are pleased with the product's appearance, noting it creates a beautiful and spa-like atmosphere, and is perfect for achieving a vintage or new kitchen look. The quality is generally considered good, with some reviewers specifically mentioning it arrived well-packaged and without damage. However, there are mixed opinions regarding the color, with some finding it darker than pictured or not as described. Additionally, a significant concern raised by customers is the condition of the tiles upon arrival, with multiple reviews reporting a substantial number of broken tiles.