Customers find the product to be comfortable and attractive, with some noting its modern appearance and nice leather feel. However, opinions are mixed regarding comfort, with some finding it not as comfortable as expected and others praising its comfort. The quality of the material is also a point of contention, with some satisfied and others feeling it is not worth the price. Assembly is generally considered easy, though some experienced minor issues. The product's design, particularly the platform extending behind the couch, has drawn criticism for its appearance.