Customers generally find the product to be functional and aesthetically pleasing, with many appreciating its appearance and how it complements their sinks and vanities. The value is often highlighted as a positive aspect, with customers noting good prices and that it gets the job done. However, there are significant concerns regarding the material, with many reviews expressing disappointment that it is made of plastic rather than metal, leading to perceptions of cheapness and potential durability issues. Some customers also reported that their plumbers refused to install it due to code concerns or perceived lack of quality.