Customers find the product easy to assemble and comfortable for sitting. However, opinions are mixed regarding its comfort for sleeping, with some finding the cushions thin and lumpy, necessitating the purchase of a topper. The size is also a point of contention, with some finding it suitable for small spaces, while others feel it is smaller than advertised and too low to the ground. The material has also received some negative feedback, with reports of tears and a rough texture. Some customers question the value for the price due to these issues.