Customers are pleased with the overall impression of this product, frequently describing it as an "awesome product" and expressing pleasant surprise. The quality is highly regarded, with reviewers noting the amazing quality, softness, and perfect fit for standard pillows, suggesting it exceeds expectations for its price point. The fit and comfort are also highlighted as positive attributes, with users finding them comfortable for sleeping and easy to clean. However, there are some negative comments regarding the size, with customers finding that the protectors do not fit standard or king-sized pillows as expected, leading to issues with them hanging out or not fitting properly.