Customers appreciate the product's appearance and functionality, noting that it often matches other fixtures well. However, opinions are mixed regarding the color, with some finding it a perfect match and others experiencing significant discrepancies with existing Moen brushed gold items. Compatibility issues are also noted, as the product may not work with other brands or even some Moen components. Some customers feel the value is diminished due to the need to purchase additional parts separately and the high price point.