Customers appreciate the product's excellent functionality, with many enjoying the ability to control multiple shower outlets from their phone and return to preferred settings with a single button. Installation is generally described as easy and straightforward, with plumbers having no trouble following the detailed directions. The product's performance is largely positive, though some users have experienced issues with Wi-Fi connectivity and the app not working. Mixed opinions exist regarding the value, with some finding it a great deal and others experiencing performance issues that may necessitate replacement. The app is a point of contention, with some users finding it difficult to set up and in need of improvement.