Customers find the product easy to use, appreciating the retractable screen's convenience. However, there are significant concerns regarding durability, with reports of screens failing to retract and doors slamming. Product quality is also a frequent point of criticism, with some reviewers noting cheaper materials and construction compared to older models. Mixed feedback exists regarding product quality, with some experiencing missing parts and sharp edges on accessories. Features have also drawn negative comments due to limited options and a shift away from digital locks.