Customers praise the product for its ease of installation and re-keying with the SmartKey feature, allowing them to use a single key for multiple locks. The product quality and overall quality are frequently highlighted as excellent, with many reviewers impressed by its durability and solid feel. Some customers also appreciate its attractive appearance. However, there are mixed opinions regarding durability, with some experiencing issues like broken blocking pieces or finish wear over time, though customer service is often commended for replacements.