Customers praise the product's functionality and design, noting its practicality and ease of use, especially for those with joint issues. The product is also recognized for its durability and the company's excellent customer service, with many positive experiences of issues being resolved quickly. However, some customers have encountered design flaws, such as a latch that doesn't seat solidly, leading to doors blowing open, and issues with handles jiggling excessively. Durability concerns were also raised, with reports of fading and levers coming off.
