Customers report mixed opinions on the product's color and material, with many finding it speckled rather than solid white and not matching their expectations or existing fixtures. The appearance is also a point of contention, with some customers disappointed by the speckled look. There are concerns regarding the accuracy of the product description, as it does not clearly convey the speckled nature of the material. However, some customers found the color matching to be successful, blending well with their walls and other fixtures.