Customers highly praise the product's quality, noting its solid brass construction and attractive matte finish. The product is also commended for its compatibility with Kohler valves and ease of installation, with many finding it works perfectly to divert water to shower heads and handhelds. Reviewers also appreciate the value for money and overall functionality of the item. However, one customer reported a design flaw regarding a lack of gasket or seal, leading to water seepage and damage.