Customers praise the product's beautiful appearance and high quality, noting its solid materials and well-built construction. The design is frequently highlighted as elegant and fitting for vintage aesthetics, with many finding it functions well and looks great. However, installation is a common concern, with several reviewers finding it difficult to connect plumbing for wall mounting and some noting missing parts or the need for additional components. The hand-held sprayer's adjustability is also a point of contention for some users.