Customers praise the product's functionality, appearance, and ease of installation. Many appreciate its modern design and convenient features, such as instant hot water and a safety mechanism for children. Some reviewers noted that the product is a significant improvement over older models and expressed confidence in its durability, with one user mentioning their previous unit lasted 25 years. However, a few customers experienced issues with leaks and the longevity of the heating unit, leading to mixed opinions on durability.