Customers generally praise the product's quality, with many describing it as heavy, well-made, and of excellent quality, suggesting it will last for many years. The material, often noted as solid brass, is also positively received for its durability and appearance. However, there are mixed opinions regarding functionality, with some users reporting issues such as jamming, breaking during installation, or not operating properly. Durability is also a concern for some, who experienced breakage or scratching after a short period of use.