Customers find this product to be a functional and valuable addition to their showers, particularly for those with mobility needs. It is praised for its flexibility and ease of installation, with multiple attachments provided for a secure fit on various grab bar sizes. However, some users have experienced difficulties with its ease of use, noting that the holder can slide on the grab bar and that the adjustment handle is not always effective or convenient. There are also concerns about the product's adjustability for shower spray angle.