Customers praise the product for its comfort, attractive color options, and quality construction. The size is noted as being perfect, offering ample room. Functionality is generally well-received, with positive comments on quiet operation and independent headrest and footrest adjustments, as well as the convenience of a rechargeable battery. However, there are significant concerns regarding the product's long-term functionality, with some units reportedly ceasing to work within a year and experiencing issues with battery life and reclining mechanisms.