Customers find the product visually appealing, noting its attractive appearance and that it looks more expensive than its cost. However, opinions are mixed regarding comfort, with some finding it comfortable while others report the cushions are thin and slide easily. Assembly is frequently cited as difficult due to misaligned holes and poor craftsmanship. The quality of the product also receives negative feedback, with mentions of damaged parts and poor workmanship. Despite these issues, many customers feel the product offers good value for the price.