Customers find this product to be very comfortable, with good support and quality material. It is also praised for its attractive appearance and durability, with many expecting it to last for years. Some reviewers noted that the style is well-suited for home theaters. However, there are mixed opinions regarding the recliner's functionality, with some finding the headrest position awkward and the recliner engaging too soon. Additionally, some users experienced squeaking after about a year of use, and one review mentioned a denied warranty claim for a tear on the footrest.