Customers are pleased with the product's appearance, noting that the tiles look great and bring life to rooms, making spaces appear classy and much better than old drop ceilings. The installation process is described as easy by many, and the quality is highlighted as very good, with tiles being sturdy and not flimsy. However, some customers have experienced issues with durability, mentioning that tiles can crack or break when cut, and that the installation can be a lot of work if cutting is required.