Customers frequently praise the product's beautiful appearance and high-quality materials, with many noting that the faux leather looks and feels authentic. The bench is often described as well-made and stylish, adding a touch of glamour to any room. However, there are mixed opinions regarding the color, with several customers finding the gold finish to be more orange than expected and appearing cheap or prone to chipping. Some also expressed disappointment that the material was fabric instead of the advertised faux leather.