Customers appreciate the product's size, finding it ideal for organizing both large and small spaces. The item is noted for its durability and quality construction, with many reviewers stating it is well-made and a perfect replacement for older units. Assembly is generally considered easy. However, some customers have expressed concerns about the long-term durability of certain parts, such as the hub assemblies and plastic components, with one review mentioning a flimsy feel and wobbly shelves.