Customers praise the product's functionality, noting its ability to switch between shower heads, use both simultaneously, and its ADA compliance for ease of use. The quality is frequently highlighted, with many appreciating its solid construction and good weight, especially compared to alternatives. Installation is generally described as easy and trouble-free. However, there are significant concerns regarding durability, with multiple reviews reporting leaks and broken plastic components after only a few years of use, despite the product's overall positive reception.