Customers highly praise the product for its exceptional comfort and softness, describing it as plush and cozy underfoot. The rug's appearance is frequently highlighted as beautiful and gorgeous, with colors that are often noted as terrific and matching online images. Reviewers also appreciate the rug's texture, finding it soft to the touch and adding warmth to their rooms. However, some customers have experienced difficulties with the rug laying flat and with vacuuming due to its fluffiness.