Customers praise the product for its exceptional comfort, incredible softness, and cozy warmth, with many comparing the feel to sleeping on a cloud. The material is highlighted as extremely soft and pleasant to the touch. However, customers have mixed opinions about temperature control, as some find it perfectly warm while others note it causes overheating. Additionally, there are negative reviews regarding durability, with complaints about the interior filling clumping or shifting, threads coming loose, and the fabric tearing after washing.