Customers find the product to be visually appealing and well-made, with many praising its beautiful appearance and sturdy construction. However, a significant concern is the product's weight, which has led to difficulties in keeping it on trees and has prompted some customers to consider it not worth the return shipping cost. Opinions on value are mixed, with some finding it a great find at a perfect price, while others feel the quality does not justify the cost, especially when factoring in potential return expenses.