Customers appreciate the attractive appearance and pleasant texture of this rug, with many finding it to be of good quality for the price. The color is generally well-received, though some noted it was darker than pictured. However, there are significant concerns regarding the material, with multiple reviews stating it is not wool as advertised but rather jute, leading to a rough, itchy texture and shedding. Some customers also found the rug difficult to lay flat and prone to snagging.