Customers praise the product's beautiful appearance, with many receiving compliments. The color is generally well-received, though some note it can appear lighter or darker depending on the lighting and angle. The quality is frequently highlighted as excellent for the price, with many finding it to be a great value. The softness of the material is also a consistent positive point. However, some reviews mention the rug being thinner than expected and that it can show dust and lint quickly. There are also comments about the gold color sometimes appearing more like silver or champagne, and that the rug may arrive with creases that take time to flatten.